A Menlo Park, California-based marketing executive who has worked at Fortune 50 medical companies, Neda Razavi oversees global marketing and commercialization strategy for library prep automation at Roche Sequencing Solutions. Neda Razavi is particularly interested in digital marketing and personalized marketing trends.
Advances in marketing technology along with biometric identification, artificial intelligence, and machine learning have made personalized marketing not only scalable but necessary to keep up with evolving consumer trends. Hyper-personalization takes this one step further by harnessing data across various platforms and marketing channels to enhance consumer engagement.
Providing hyper-personalized experiences to boost engagement is a necessary element required to attract prospective consumers. A recent Epsilon Group study, for instance, found that 80 percent of consumers were more apt to purchase something from a brand that offered personalized experiences. Facilitating this engagement involves actively collecting and studying consumer data as well as understanding key trends to ensure relevance.
If brands can engage consumers with relevant messaging, then consumer trust will follow. This in turn can lead to positive customer reviews. Companies should also invest in education teams that deliver thought-leadership content based on the consumer’s specific needs.